So I've wondered why does Instacart charge more than the store. That is why the 3 shoppers you know didn’t see it in the batch offers, even after refreshing. For me if the customer is not replying with any of my suggestions for replacement, I always do a refund to avoid that kind of incident. If we are able to refund items after we have checked out now then doesn’t that open the door for people to scam the system? On the left-hand side, you'll see a small section titled "Problem with an order?" Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Instacart review rated 1.0/5.0 with 2 Comments: Zero stars for this one used my credit card to open an account with Instacart. That is a hit or miss as far as time, but you will eventually get it unless you are a habitual requester of refunds. Nobody took your order because you probably tipped too low. The difference between the in-store price and the Instacart total was 42.8 percent—and that’s before a $12 service fee, a $6 delivery fee, taxes, and tip. Press question mark to learn the rest of the keyboard shortcuts. I just had an order where I accidentally purchased the wrong replacement item and I was able to refund the item even though I had checked out already. My app still confirmed that I received strip steaks, so the shopper just have forced the item as found. I am getting frustrated since I have still not had any type of response from them. Instacart also has key lines of support with its help line (1-888-246-7822), email support ( [email protected] ) and in-app support. I had an instacart order (as a consumer) gone wrong. It took over 24 hours for a shopper to take the batch, when shoppers I know could not see the batch even after refreshing constantly. Related: Instacart - Help me. Amazon is known for putting the customer first and is very lenient with refunds and credits. And we'll keep your eggs safe too. Instacart Refund Policy. I looked at the FAQs and googled it but I can’t find out the info I need. We know how to pick the freshest produce with the perfect ripeness. Instacart promo codes allow you to sign up for Instacart and receive money off your first order. Seems odd since I as a shopper know how challenging it has been to get batches recently. Anything less than a perfect 5-star rating can be cause for panic. Each of the refunders specializes in different types of merchant exploitation. Prolly not though. Figured I might as well do that since I’m a weekly user. Saving money on Instacart is easy. It's a security measure. The company is also working to … I spoke with a customer service representative and was told that if I had called within 14 days of my order, I could receive a refund or return the item without an issue. Instacart delivery starts at $3.99 for same-day orders over $35. As for refunds. Was sent back an email stating that the prices on instacart can differ from the prices at the store. I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. I had placed an Instacart order from … Just rate that shopper a 1 and give a very bad comment. I did tip well. Access our app from your web browser or on your iOS device. Refused to refund the additional hundred bucks. This is a typical online bait and switch credit card fraud company that has zero backbone and sends its customers to lame call centers outside the U.S. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Anyway back to the steaks. Not sure if maybe the credits are faster than a refund? Press J to jump to the feed. To report a problem with your order or to request a refund, visit the "Help" section of instacart.com. If there is another brand of the same thing or little smaller or little larger size, I get those. Get started. To handle all such issues, Instacart has a dedicated support team which can be reached over the phone or through email. Your first Delivery is free. I'd recommend being really careful about refunding an item and letting the customer keep it. I started using Instacart last year and have placed over 30 orders since then. r/instacart: A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 2097 reviews.. Instacart ranks 49 of 252 in Food Delivery category. So how much should you tip on Instacart? Beyond Instacart Express, you can also save a few bucks here and there by taking advantage of promo codes and coupon codes. This is the attitude of too many of the new shoppers, giving all the rest of us shoppers a bad name. Insta's customer service is as bad as their shopper service. Hi all! Browse products. Second, rather than the 2 steakhouse thick cut New York strip steaks I ordered for my mom’s birthday, I received 7 pounds of chuck roast. Press J to jump to the feed. If you asked this question a month ago everyone would tell you to always try to find a replacement unless it’s a very specific or unique item, you can always refund later. PrOlLy. You could also try calling them out on their social media, but that is such a shit show right now I don't know if it would get you anywhere either. Another Reddit thread from May talked of Instacart bots from a supplier known as HaxEdge Solutions to steal large-value batches. All you can do is keep following up and complain about some rando delivering along with the other issues. If you were to refund it to the store it'd just give you a $10.00 bump I refund the item. Instacart shoppers are paid much less than restaurant servers so tips are greatly appreciated by them. You should probably shop for yourself. So then they are getting twice the refund. The comment about the photo further proves the Karen-ness. There will be a clear indication of the delivery fee when you are choosing your delivery window. Start saving. If it is something that seems to be important, like they have pasta, meat, garlic bread and sauce in the order and one thing is missing, I really try to pick something to fill the gap. Will asking for an instacart refund because of a wrong item cause problem for a shopper? A scroll through Telegram and Reddit reveals a large and growing group of them pitching their services. As soon as I saw the charge I called... Instacart - Refund nightmare Apr 25, 2018 @ Pissed Consumer The app also allows you to schedule orders ahead of time, which can be hugely helpful…until plans change. Fast forward to today. Don't feel bad for the "kid" . The Instacart Shopper Support department is named by Instacart as Instacart Shopper Happiness department. Finally, I cancel the order, and resubmit it. Not to worry. … Click on the "Report a problem" button, and you'll be transferred to a list of your recent orders. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. Fresh produce picked perfectly. They passed the buck back to King Soopers saying Instacart isn't responsible for refunds and told me to call KS Customer Support, the call was then dropped. Sometimes a shopper picks up the wrong item and delivers it. Just look at what Instacart Shoppers say on Reddit: “It only takes 2 customers to give to give you 4 stars and poof, you have no more access to view batches worth a … This is a customer-centric job that requires a focus on service and empathy with the customer for success over the long term. It wasn’t showing up when 3 shoppers I know refreshed who were within 1 mile of the address. I haven’t ordered instacart as a customer so I don’t know how the app works from that side. Hi everyone! I submitted an ‘incorrect item’ and an ‘other’ issue to instacart 2 days ago on the app without resolution. I know if you do a replacement and the customer is not happy with it you can refund it at the door, but right now the markets are not taking returns on anything so what happens to the product and do we get i$$ taken out of our end? I hope you use appropriate language and spelling with your customers. But Instacart is different. I was really impressed. I am relatively new to this. Some will specialize in getting you free food on Instacart , while others focus on helping you exploit Amazon’s refund … I am a shopper as well so I know the pay method. Is there a better way I can contact customer service other than reporting an issue and a 1 star rating? Refund is processed if the personal shopper misses an item in the order list. After completing 500+ batches I can tell you with certainty that the "bad" customers are few and far between. If the app say "so and so needs a suggestions...." forget it. They don't take money out of your order (forgot to mention) just as much as normally taken with a refunded item. A Reddit user in Boston last weekend got an accidental glimpse into Instacart’s markup practices when the grocery delivery service neglected to remove the original in-store receipt from the order. New comments cannot be posted and votes cannot be cast. Seems like the shopper got the wrong items. I’m more concerned about the shopper who did not match the photo and the incorrect meat. When they let the app know about that, they are usually able to get a quick refund, no questions asked. I asked for a credit for a future order a couple of days ago when I had an issue and had the credit go to my account within 5 minutes! Hey- I have an illness that causes me to rely in instacart at times during flare-ups, I try to tip well because I … I contacted support and they said there was too high of demand to have enough shoppers to fulfill the orders. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. I wouldn't rely on refunding them at the door since most customers aren't even answering the door bc of coronavirus. Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. First of all, the person that dropped off the order was not the person in the photo. Prolly cuz they was new and was trying to go fast cuz we are paid by batch. Find exclusive coupons on hundreds of items. When a customer doesn't respond I just replace if there is a decent replacement, or refund if I can't find a suitable replacement. Try it today! Recent recommendations regarding this business are as follows: "do my best", "Instagram", "Never work for … It is the perfect solution for a busy lifestyle. No idea. Instacart is a delivery service that makes shopping much easier for people. If they are unhappy with any decision you made then they will learn to respond next time. Seems odd, but whatever. You can see the refund if you view the order receipt. Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. There could be something wrong with your Instacart shopper account. As always, Instacart Express members get … This. That's not something that we want customers to expect to happen. Press question mark to learn the rest of the keyboard shortcuts Out of stock items. Scroll down to the bottom of the page. New comments cannot be posted and votes cannot be cast, More posts from the InstacartShoppers community. I have seen some customers get refunds or credits the same day, others it takes days. The 24 hours thing was cuz maby no one took it cuz u tipped bad or they backed up with orders. There are many reasons why you need to contact Instacart Shopper Happiness department. r/InstacartShoppers: Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. Instacart told me it was a bug and to reinstall the app. Everything seems to be going well until delivery. How long does it usually take to be refunded for these situations? If you were to refund it to the store it'd just give you a $10.00 bump. If u tip bad u may get a bad shopper because shoppers value there time. Instacart shoppers say they face unforgiving metrics: ‘It’s a very easy job to lose’ ... Share on Reddit. With the current situation, most replacements are sold out as well so you’ll probably have no choice, but to refund. Instacart most definitely tells you to NOT give the original receipt following check out before delivery, Everytime. Thx. Press J to jump to the feed. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. There are allot of new shoppers and anyone with a licence can shop as long as they don't have a major record. This is an excellent way to score an extra $10 when ordering from Instacart for the first time. There could be something wrong with your Instacart Payment card. See terms Instacart Overview. I called KS Support myself and they processed my refund. As for the wrong item, since you are a shopper, you know it was force marked. Founded in 2012, Instacart was last valued in 2018 at around $7.87 billion, having raised $1.95 billion total by that point, according to Pitchbook; Forbes has reached out to … Sometimes, Items in the shopping list go out of stock. Press question mark to learn the rest of the keyboard shortcuts. Get groceries delivered from local stores in two hours. Absolutely those were terrible substitutions. Zero out the tip and rate 1 star. New shoppers are given priority to all orders. After you’re granted a refund, you can receive it in the form of Instacart account credits (which happens immediately) or a credit to your bank account (which … In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. Thanks! However if I see … ... fewer than 10% of orders can include such a refund. Find everything you usually buy and get suggestions on amazing new items too. Obviously, these are very different and not what I was hoping for as a birthday dinner. Instacart is an online grocery delivery company that is completely changing the way we grocery shop. There could be an issue with your current […] In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. I feel very familiar with Instacart and this is my honest review. While, yes, the original receipt shows the customer a difference in price another issue is that customers have tried to return products to stores and get instacart to refund them. With the current "ratings forgiveness" the bad shoppers face no consequences. I heard it takes multiple trys to get any refunds. Yes, that is how they know they are opening the door to an Instacart person. I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. Instacart eats the refund. You can see the refund if you view the order receipt. Around here, I see $7 orders with no tip disappear in an instant. But some people have noticed that Instacart charges customers more for items than the store does. Instacart encourages customers to contact its customer service department on the website if there's an issue. I decided to investigate and here's what I learned: Instacart doesn't always charge more than the store price. You had a lousy shopper. Instacart is a grocery delivery company that is spreading quickly across the United States and offers an intriguing service: It pairs you with a personal shopper who finds your food and household items from your favorite local stores, bags your order, and delivers it directly to your door.. 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Decision you made then they will learn to respond next time talk about local challenges, instacart refund reddit experiences, you. Choosing your delivery window the 24 hours thing was cuz maby no one took it cuz tipped... Go fast cuz we are paid by batch is a delivery service that makes shopping much for! Everything related to independent contracting for Instacart a shopper, you 'll transferred! The InstacartShoppers community is processed if the app also allows you to schedule orders of! There is another brand of the delivery fee when you are a shopper, can!