Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin.The company is owned by father and son team Ron and Todd Wanek. Share Report. See BBB rating, reviews, complaints, & more. SMALL TOWN STORES WILL ALWAYS BE BETTER IN THE LONG RUN INSTEAD OF THE "HOME" STORES!!! Complaints are handled independent of the factory as well. Offers Exclusions & Details. Ashley Furniture Industries, Inc. (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following Ashley products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below. I suppose in the end not everyone will be 100% satisfied with what they get no matter how "perfect" it is. 6 months into it there was a tear in the seat support canvas. Scambook's investigation team reached out to this company a total of 1 times, Scambook Investigators last contacted them on Sep 04, 2012. Ashley furniture industries complaints and reviews. ga.src = ('https:' == document.location.protocol ? The main thing I see is about repairs and how the repair person(s) don't know what they're doing. By Diana J. Haughton, LA. I am so disgusted and angry with Ashley Furniture. These people have the same expenses as the chain stores-salaries, vehicle up keep, electricity, paying for the furniture that comes in, etc. Ashley Furniture in Frisco, TX -- Please do not buy from this company, they do bad business, the managers are down right nasty and mean. If anything is ever wrong with a piece from the factory, the store should be able to get parts for the piece to be able to be corrected. Ashley furniture is poor construction and very sloppy workmanship. The price is the price in those places, but when it comes to furniture, everyone wants a better price then what is on the sales tag. Contact Ashley Furniture customer service. utmx_section("Legacy Footer"). 'https://ssl' : 'http://www') + ''; Consumers can shop in-store or online. Find stylish home furnishings and decor at great prices! Just remember that, you have been told. If you want to pay cheap prices, go to the "Home" stores and pay less, but don't expect the service to be any good. _gaq.push(['gwo._trackPageview', '/2354831680/test']); (function(){var k='2354831680',d=document,l=d.location,c=d.cookie;function f(n){if(c){var i=c.indexOf(n+'=');if(i>-1){var j=c.indexOf(';',i);return escape(c.substring(i+n.length+1,j<0?c.length:j))}}}var x=f('__utmx'),xx=f('__utmxx'),h=l.hash; Think twice before wasting hard-earned money on Ashley Furniture!! We rarely sit on the sofa (less than normal wear) and it is peeling. I placed an order on 5/11/07 for 5 pieces. COVID-19: A Note to Our Customers. There are links where you can find everything you need to know about How To File A Complaint Against Ashley Furniture. Read real customer ratings and reviews or write your own. I will never order with them again. 'https://ssl' : 'http://www') + ''; The small town guys care about their customers and how the furniture is, that's why you should pay a little more for the service that you are getting. (function() { Information about ASHLEY FURNITURE INDUSTRIES was first submitted to Scambook on Jul 25, 2014. You know you’re getting a real deal if you like what they have.” Ashley Furniture has a page or online help desk for customer service, but you can also call them on the phone. On its website, … Submit your complaint or review on ashley furniture industries. On average users reported $1500.00 of damages. They are mass producing furniture carelessley and with no pride in the product. All of these complaints people have should be noted that they are on an individual store not the whole company named Ashley Furniture. Follow Ashley HomeStore. The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government-approved organisation set up to help resolve disputes and raise standards.. Our highly-trained staff provide impartial Alternative Dispute Resolution (ADR) services to consumers and businesses, helping both sides reach a fair and reasonable outcome, which is binding on our members. I took the cushion from the couch into our local store where purchased and they said that there was nothing they could do about it. ! “Furniture at traditional furniture stores is usually very heavily marked up, often by 100% to 200%. The company is owned by father and son team Ron and Todd Wanek. })(); Weve had previous pleasant experiences with ashley furniture and we again made the right. schedule a private in-store appointment Help and Customer Service Center. First things first, this is not the factory's fault, this is the fault of the individual store not hiring the right person for the job. And yet customers still want to get a better deal. In terms of material quality, there can be some good bargains to be found, but make sure to take a look at what goes into the furniture. function utmx_section(){}function utmx(){} postamble(); The price level of this organization is high according to consumer reviews. _gaq.push(['gwo._setAccount', 'UA-230305-28']); But with Costco furniture, they strip all that bare. Order History. The Ashley furniture team treated me professionally with dignity and respect, and even the delivery gentlemen were friendly and courteous. Reply. :) Devon O'Mara @ 2015-12-01. Thank you for such a wonderful experience Ashley's and a job well done!!! So, once again I point out the small town store to purchase the pieces from. In-stock & Ready to Ship up to 50% Off* Offers Exclusions & Details. So I wouldn't even bother calling the factory about complaints on your furniture. Very poor quality and. Initial Ashley HomeStore complaints should be directed to their team directly. You can call Ashley Furniture at (952) 486-4415 phone number, write an email, fill out a contact form on their website, or write a letter to Ashley Furniture Ind, Inc, One Ashley Way, Arcadia, Wisconsin, 54612, United States. 677 reviews. I imagine folks think that the mark up on furniture is out of this world and the small town folks that have stores make a ton of money. _gaq.push(['gwo._setDomainName', 'none']); Scambook's investigation team reached out to this company a total of 2 times, Scambook Investigators last contacted them on Feb 01, 2013. 's://ssl':'://www')+''+'/siteopt.js?v=1&utmxkey='+k+'&utmx='+(x?x:'')+'&utmxx='+(xx?xx:'')+'&utmxtime='+new Date().valueOf()+(h? The complaint alleges that Ashley Furniture sells “DuraBlend” furniture without disclosing that it is not made of actual leather. If the description says Polyester/polyurethane upholstery it is not leather. Sometimes the store can get pieces a bit longer past that, but if it is one of those big Home stores, you might find it difficult. Reviewers write the most about Ashley Furniture Sofa and give it 1.8 stars out of 5. 419 reviews for Ashley Furniture, rated 1.00 stars. Watch Ashley HomeStore Information about Ashley Furniture was first submitted to Scambook on Jul 23, 2014. I was told it would be delivered in 14 days. CHICAGO (WLS) -- The I-Team exposed complaints about peeling, deteriorating furniture and got results for some customers. Not true, not true at all. They take care in looking over the piece and if there is any concerns with it, they will take care of it for the customer. Shop Returns from Ashley Furniture HomeStore. The main thing I see is about repairs and how the repair person(s) don't know what they're doing. I have never once heard that in a Wal-mart, Target, any grocery store, or doctors office--never. And customer service is horrible and they truly have no desire to address any real problems you have. COVID-19: A Note to Our Customers . It's a popular type of material that has the look and feel of leather. Delivery Tracking. ga.src = ('https:' == document.location.protocol ? While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. I have been calling every day which is annoying with long wait times only for the line to hang up. I have already recommended Ashley's to several family members and looking forward to buying more furniture from them in the near future. Why is that? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and … DO NOT PURCHASE ANYTHING FROM ASHLEY FURNITURE. Bought durablend leather couch and loveseat peeling and cracking. var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); Nicest staff and customer service ever! (function() { Initial complaints should be directed to Ashley Furniture directly. Our Durablend sofa is peeling like crazy after just a couple of years. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. I have come to realize that with furniture, people want a better deal on it than what is on the sales tag and want to pay less ("is that the best you can do?"). BBB accredited since 8/31/2003. var _gaq = _gaq || []; Furniture is made of wood and cow hides and much of it is shipped from overseas so there will be damage and imperfections with furniture no matter who sells it. All they want is your money. In addition, the class action claims that the DuraBlend faux leather coating does not stand up to normal wear and tear, and instead easily peels off, revealing a rough, off-white layer underneath. The time span to do this is a year from the time that the piece was taken out of the store by the customer--ONE YEAR!!! Small town stores are the guts of Ashley Furniture, they are what keeps the factory in business. var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; Since then the page has accumulated 8 consumer complaints. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have seen a lot of customer complaints on the web about Ashley Furniture. I even know of some that order extra cushion covers just in case the ones that the customer have get messed up by them. At this time, I have not been contacted by Ashley Furniture regarding complaint I* [redacted] Regards, [redacted] *** Useful. _gaq.push(['_setAllowLinker', true]); _gaq.push(['_setAccount', 'UA-230305-2']); })(); septembre 15 2020, 6:30 pm. IT WILL FALL APART. If the price is under $1500 most likely it is not genuine leather. On average users reported $2016.67 of damages. See BBB rating, reviews, complaints, & more. var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); Most commonly, consumers tend to contact Ashley Furniture to ask questions about: Shipping and Delivery, Product/ Service, Request for Information. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. Tweet Ashley HomeStore . The best thing to do is call the place that you purchased it from and pray they will help you out. Ashley Furniture stores have become the #1 furniture retailer in the country this year and they can't do that by mistreating people. Furniture Stores in Arcadia, WI. '&utmxhash='+escape(h.substr(1)):'')+'" type="text/javascript" charset="utf-8">')})(); 6. Ashley Furniture Outlet Browse All. If you are not getting proper help then you are not speaking to the correct person at the store. Skip to Main Content. I purchased the Baceno 4 piece sectional W chaise a year ago. _udn = "none"; _gaq.push(['_trackPageview']); _gaq.push(['_setDomainName', 'none']); var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; Follow ashleyhomestore. In total, you can communicate with Ashley Furniture using 3 different media: phone, email, web. Most commonly, consumers tend to contact Ashley Furniture to ask questions about: Shipping and Delivery, Product/ Service, Request for Information. My parents just lost everything to hurricane Harvey, we were welcomed at the front door by a sales man willing to sell us a floor model recliner for my dad, (Daddy just had back surgery and can only sit a certain way). On the day it was suppose to be delivered, no one showed up but I figured since it was a holiday, it would be the next day. d.write('