So instead of building my Mom another computer, I broke down and had her order a Dell. I was planning on dropping in her current CD-RW but I goofed and forgot the form factor of the Dell is not the same. In other words, it won’t fit. So when my Mom got here, I had her order a drive that would (or so I thought) and I just opened it up to install it when, guess what: it is the same exact drive as the one that won’t fit.

Why Dell even bothers to ask for a service tag is beyond me. One would think that when you give them the service tag their system would filter out things THAT WON’T FIT IN THE F’ING CASE! But NO. They ship me the same damned style drive and now I have been on hold for 20 minutes waiting to talk to someone, likely in India, that probably have never even SEEN the computer I am ordering for.